Standards Development

Scope

This document provides the following:

(a) An explanation of defining metric types as input, process, output, or outcome metrics and how to use this information.

(b) An explanation of the impact of metric outcomes on economy, efficiency, or effectiveness outcomes and how to apply this knowledge.

(c) A framework of data points to help organizations measure their own existing and future data points.

(d) A framework and explanation of the workforce activity flow within an organization — a “workforce lifecycle”.

(e) An explanation of the basics of applying root cause principles when using metrics as investigative tools to solve (complex) organizational challenges.

(f) A framework that allows HR practitioners, managers, and business owners to understand the linkages between data, function and metrics and apply this knowledge to positively impact outcomes within organizations.

Purpose

There is significant activity both at an ISO and various country Standards body level, in the creation, gathering and reporting of metrics for human resources. There are currently 16 Technical Specifications developed by ISO TC 260 Human resource management WG 2 metrics with multiple Human resource metrics within each document. These metrics have been presented by TC260 experts to many hundreds of human resource practitioners globally. This interaction made apparent the need to provide guidance for applying the results of the metrics analysis.