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ISO/NP TS 30437 - Human Resource Management - Learning and Development Metrics

Scope

This technical specification will include metrics to enable the successful adoption of ISO 30422: Human resource management – Learning and development. It is based on the measurement framework identified in 30422 to include key efficiency, effectiveness and outcome metrics with attention to both learner and organizational outcomes, including the impact of learning on organizational goals and needs. It will also cross reference metrics according to activity (input, process, output and outcome).

The technical specification will define the most commonly used metrics by category, discuss their purpose, and provide examples of their use. Reference to other resources will be provided for in-depth exploration of the more advanced metrics.

Purpose

This proposed technical specification will provide the reader with the framework, concepts, metrics and guidance necessary to create a measurement approach to support their organization’s learning and development.

This meets an important industry need since many organizations struggle with the measurement of learning and development. The ISO standard for learning and development (ISO 30422) provides guidance on identifying learning and development needs as well as planning and implementing learning and development actions. The standard also includes a section on evaluating learning and development effectiveness and outcomes; however, this section does not include recommendations for specific metrics or provide guidance on definitions, purpose or use. Instead, it describes the reasons to measure and the benefits expected to accrue from measurement. Consequently, the need remains for specific guidance on the selection, definition and use of metrics for learning and development.

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Please email further comments to: debbie.stead@bsigroup.com

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