British Standards Institution

Source:: ISO/IEC
Committee:: IST/60/2 - IT Service Management
Categories:: Services. Other | Information technology. General
Number of comments:: 0

Scope

This document describes the key concepts of all parts of the ISO/IEC 20000 series, identifying how the different parts support ISO/IEC 20000-1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and documents. This document also includes the terminology used in all parts of the ISO/IEC 20000 series, so that organizations and individuals can interpret the concepts correctly.

This document can be used by:

a) organizations seeking to understand the terms and definitions to support the use of all parts of the ISO/IEC 20000 series;

b) organizations looking for guidance on how to use the different parts of the ISO/IEC 20000 series to achieve their goal;

c) organizations that wish to understand how the ISO/IEC 20000 series can be used in combination with other International Standards;

d) practitioners, auditors, and other parties who wish to gain an understanding of all parts of the ISO/IEC 20000 series.

Comment on proposal

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Please email further comments to: debbie.stead@bsigroup.com

Standard timeline

1. Proposal (Complete)

Proposal start date:

2. Draft (Complete)

Draft start date:

09/06/2023

3. Public Comments

Public Comments start date:

09/10/2023

Public Comments end date:

02/12/2023

Learn more about the standards development process

Standards Development

BS EN ISO/IEC 20000-10 Information technology — Service management —. Part 10: Overview and key concepts

Scope

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