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IST/60/2 - IT Service Management

Sector: Governance & Resilience

Categories: Certification. Conformity assessment | | Company organization and management. Other | Environmental economics | Information technology. General | Services. Other

Overview: Under the direction of IST/60 is responsible for the UK input into IEC JTC 1/SC 40/WG 2

Committee standards activity

In Progress (8)
Reference Standards description
Status ?

The standards development process is divided into chronological stages: Proposal; Drafting; Public comment; Comment resolution; Approval; Published standard.
PD ISO/TS 20000-18 Information technology — Service management — Part 18: Guidance on the use of experience management in a service management system

Categories: Unclassified documents

Drafting begins : 2026-02-17 		Drafting
PD ISO/IEC/TR 20000-13 Information technology -- Service management. Part 13: Guidance on the relationship between ISO/IEC 20000-1:2018 and service management frameworks: COBIT

Categories: Unclassified documents

Drafting begins : 2021-02-01 		Drafting
ISO/IEC PWI TS 20000-5, Information technology -- Service management -- Part 5: Implementation guidance for ISO/IEC 20000-1

Categories: Information management | Standardization. General rules | Business | Company organization and management | Company organization and management. Other | ICT | Information technology | Information technology. General

Proposal begins : 2020-07-07 		Proposal
ISO/IEC PWI TS 20000-14 - Information technology - Service management - Part 14 - Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

Categories: Standardization. General rules | ICT | Information technology | Information technology. General

Proposal begins : 2021-07-26 		Proposal
ISO/IEC JTC 1/SC 40 N 1133 Information technology - Service management - Part 14 - Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

Categories: ICT | Information technology | Information technology. Languages | Software | Open systems interconnection. General

Proposal begins : 2021-07-26 		Proposal
BS ISO/IEC 20000-8 BS ISO/IEC 20000-8 Information technology - Service management. Part 8: Guidance on the application of service management systems for smaller organizations

Categories: Unclassified documents

Drafting begins : 2015-03-09 		Drafting
BS ISO/IEC 20000-7 Information technology - Service management. Part 7: Guidance on the application of ISO/IEC 20000-1 to the cloud

Categories: Unclassified documents

Drafting begins : 2013-11-15 		Drafting
BS EN ISO/IEC 20000-10 Information technology — Service management —. Part 10: Overview and key concepts

Categories: Services. Other | Information technology. General

Public comment begins : 2023-10-09 		Public comment
Published (12)
Reference Standards description
Status ?

The standards development process is divided into chronological stages: Proposal; Drafting; Public comment; Comment resolution; Approval; Published standard.
PD ISO/IEC TS 20000-16:2025 Information technology. Service management. Guidance on sustainability within a service management system based on ISO/IEC 20000-1

Categories: Services. Other | Environmental economics | Information technology. General

Published standard begins : 2025-02-11 		Published standard
PD ISO/IEC TS 20000-15:2024 Information technology. Service management. Guidance on the application of Agile and DevOps principles in a service management system

Categories: Services. Other | Information technology. General

Published standard begins : 2024-06-07 		Published standard
PD ISO/IEC TS 20000-14:2023 Information technology. Service management. Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

Categories: Services. Other | Information technology. General

Published standard begins : 2024-02-01 		Published standard
PD ISO/IEC TS 20000-11:2021 Information technology. Service management. Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®

Categories: Services. Other | Information technology. General

Published standard begins : 2021-11-17 		Published standard
PD ISO/IEC TR 20000-7:2019 Information technology. Service management. Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013

Categories: Services. Other | Information technology. General

Published standard begins : 2019-07-22 		Published standard
PD ISO/IEC TR 20000-17:2024 Information technology. Service management. Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018

Categories: Services. Other | Information technology. General

Published standard begins : 2024-10-23 		Published standard
BS ISO/IEC 20000-6:2017 Information technology. Service management. Requirements for bodies providing audit and certification of service management systems

Categories: Services. Other | Certification. Conformity assessment | Information technology. General

Published standard begins : 2017-06-22 		Published standard
BS ISO/IEC 20000-5:2022 Information technology. Service management. Implementation guidance for ISO/IEC 20000-1

Categories: Services. Other | Information technology. General

Published standard begins : 2022-03-31 		Published standard
BS ISO/IEC 20000-3:2019 Information technology. Service management. Guidance on scope definition and applicability of ISO/IEC 20000-1

Categories: Services. Other | Information technology. General

Published standard begins : 2019-08-22 		Published standard
BS ISO/IEC 20000-2:2019+A1:2020 Information technology. Service management. Guidance on the application of service management systems

Categories: Services. Other | | Information technology. General

Published standard begins : 2020-08-07 		Published standard
Withdrawn (6)
Reference Standards description
Status ?

The standards development process is divided into chronological stages: Proposal; Drafting; Public comment; Comment resolution; Approval; Published standard.
PD ISO/IEC TR 20000-9:2015 Information technology. Service management. Guidance on the application of ISO/IEC 20000-1 to cloud services

Categories: Services. Other | Information technology. General

Withdrawn begins : 2021-11-02 		Withdrawn
PD ISO/IEC TR 20000-12:2016 Information technology. Service management. Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC®

Categories: Services. Other | Information technology. General

Withdrawn begins : 2021-11-02 		Withdrawn
PD ISO/IEC TR 20000-11:2015 Information technology. Service management. Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®

Categories: Services. Other | Information technology. General

Withdrawn begins : 2021-11-17 		Withdrawn
PD ISO/IEC TR 20000-10:2015 Information technology. Service management. Concepts and terminology

Categories: Services. Other | Information technology. General

Withdrawn begins : 2018-09-18 		Withdrawn
BS ISO/IEC 20000-2:2019 Information technology. Service management. Guidance on the application of service management systems

Categories: Services. Other | | Information technology. General

Withdrawn begins : 2020-08-07 		Withdrawn
BS ISO/IEC 20000-1:2018 Information technology. Service management. Service management system requirements

Categories: Services. Other | Company organization and management. Other | Information technology. General

Withdrawn begins : 2024-03-13 		Withdrawn