Please note, we are experiencing intermittent issues on the platform which we are investigating. You may experience issues with submitting comments. If you do encounter issues, please resubmit your comment. Please accept our apologies for any inconvenience caused

We use cookies to give you the best experience and to help improve our website

Find out what cookies we use and how to disable them

IST/60/2 - IT Service Management

Sector: Governance & Resilience

Categories: Certification. Conformity assessment | | Company organization and management. Other | Environmental economics | Information technology. General | Services. Other

Overview: Under the direction of IST/60 is responsible for the UK input into IEC JTC 1/SC 40/WG 2

Committee standards activity

In Progress (8)
Reference Standards description
Status ?

The standards development process is divided into chronological stages: Proposal; Drafting; Public comment; Comment resolution; Approval; Published standard.
PD ISO/TS 20000-18 Information technology — Service management — Part 18: Guidance on the use of experience management in a service management system

Categories: Unclassified documents

Proposal begins : 		Proposal
PD ISO/IEC/TR 20000-13 Information technology -- Service management. Part 13: Guidance on the relationship between ISO/IEC 20000-1:2018 and service management frameworks: COBIT

Categories: Unclassified documents

Drafting begins : 2021-02-01 		Drafting
ISO/IEC PWI TS 20000-5, Information technology -- Service management -- Part 5: Implementation guidance for ISO/IEC 20000-1

Categories: Information management | Standardization. General rules | Business | Company organization and management | Company organization and management. Other | ICT | Information technology | Information technology. General

Proposal begins : 2020-07-07 		Proposal
ISO/IEC PWI TS 20000-14 - Information technology - Service management - Part 14 - Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

Categories: Standardization. General rules | ICT | Information technology | Information technology. General

Proposal begins : 2021-07-26 		Proposal
ISO/IEC JTC 1/SC 40 N 1133 Information technology - Service management - Part 14 - Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

Categories: ICT | Information technology | Information technology. Languages | Software | Open systems interconnection. General

Proposal begins : 2021-07-26 		Proposal
BS ISO/IEC 20000-8 BS ISO/IEC 20000-8 Information technology - Service management. Part 8: Guidance on the application of service management systems for smaller organizations

Categories: Unclassified documents

Drafting begins : 2015-03-09 		Drafting
BS ISO/IEC 20000-7 Information technology - Service management. Part 7: Guidance on the application of ISO/IEC 20000-1 to the cloud

Categories: Unclassified documents

Drafting begins : 2013-11-15 		Drafting
BS EN ISO/IEC 20000-10 Information technology — Service management —. Part 10: Overview and key concepts

Categories: Services. Other | Information technology. General

Public comment begins : 2023-10-09 		Public comment
Published (12)
Reference Standards description
Status ?

The standards development process is divided into chronological stages: Proposal; Drafting; Public comment; Comment resolution; Approval; Published standard.
PD ISO/IEC TS 20000-16:2025 Information technology. Service management. Guidance on sustainability within a service management system based on ISO/IEC 20000-1

Categories: Services. Other | Environmental economics | Information technology. General

Published standard begins : 2025-02-11 		Published standard
PD ISO/IEC TS 20000-15:2024 Information technology. Service management. Guidance on the application of Agile and DevOps principles in a service management system

Categories: Services. Other | Information technology. General

Published standard begins : 2024-06-07 		Published standard
PD ISO/IEC TS 20000-14:2023 Information technology. Service management. Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

Categories: Services. Other | Information technology. General

Published standard begins : 2024-02-01 		Published standard
PD ISO/IEC TS 20000-11:2021 Information technology. Service management. Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®

Categories: Services. Other | Information technology. General

Published standard begins : 2021-11-17 		Published standard
PD ISO/IEC TR 20000-7:2019 Information technology. Service management. Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013

Categories: Services. Other | Information technology. General

Published standard begins : 2019-07-22 		Published standard
PD ISO/IEC TR 20000-17:2024 Information technology. Service management. Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018

Categories: Services. Other | Information technology. General

Published standard begins : 2024-10-23 		Published standard
BS ISO/IEC 20000-6:2017 Information technology. Service management. Requirements for bodies providing audit and certification of service management systems

Categories: Services. Other | Certification. Conformity assessment | Information technology. General

Published standard begins : 2017-06-22 		Published standard
BS ISO/IEC 20000-5:2022 Information technology. Service management. Implementation guidance for ISO/IEC 20000-1

Categories: Services. Other | Information technology. General

Published standard begins : 2022-03-31 		Published standard
BS ISO/IEC 20000-3:2019 Information technology. Service management. Guidance on scope definition and applicability of ISO/IEC 20000-1

Categories: Services. Other | Information technology. General

Published standard begins : 2019-08-22 		Published standard
BS ISO/IEC 20000-2:2019+A1:2020 Information technology. Service management. Guidance on the application of service management systems

Categories: Services. Other | | Information technology. General

Published standard begins : 2020-08-07 		Published standard
Withdrawn (6)
Reference Standards description
Status ?

The standards development process is divided into chronological stages: Proposal; Drafting; Public comment; Comment resolution; Approval; Published standard.
PD ISO/IEC TR 20000-9:2015 Information technology. Service management. Guidance on the application of ISO/IEC 20000-1 to cloud services

Categories: Services. Other | Information technology. General

Withdrawn begins : 2021-11-02 		Withdrawn
PD ISO/IEC TR 20000-12:2016 Information technology. Service management. Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC®

Categories: Services. Other | Information technology. General

Withdrawn begins : 2021-11-02 		Withdrawn
PD ISO/IEC TR 20000-11:2015 Information technology. Service management. Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®

Categories: Services. Other | Information technology. General

Withdrawn begins : 2021-11-17 		Withdrawn
PD ISO/IEC TR 20000-10:2015 Information technology. Service management. Concepts and terminology

Categories: Services. Other | Information technology. General

Withdrawn begins : 2018-09-18 		Withdrawn
BS ISO/IEC 20000-2:2019 Information technology. Service management. Guidance on the application of service management systems

Categories: Services. Other | | Information technology. General

Withdrawn begins : 2020-08-07 		Withdrawn
BS ISO/IEC 20000-1:2018 Information technology. Service management. Service management system requirements

Categories: Services. Other | Company organization and management. Other | Information technology. General

Withdrawn begins : 2024-03-13 		Withdrawn