British Standards Institution - Committee

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IST/60/2 - IT Service Management

Sector: Governance & Resilience

Categories: Certification. Conformity assessment | | Company organization and management. Other | Information technology. General | Services. Other

Overview: Under the direction of IST/60 is responsible for the UK input into IEC JTC 1/SC 40/WG 2

Committee standards activity

In Progress (8)

Show entries

Reference	Standards description	Status ? The standards development process is divided into chronological stages: Proposal; Drafting; Public comment; Comment resolution; Approval; Published standard.
PD ISO/IEC/TR 20000-17	Information Technology – Service Management — Part 17: Scenarios for the practical application of ISO/IEC 20000-1 Categories: Services. Other \| Information technology. General Approval begins :	Approval
PD ISO/IEC/TR 20000-13	Information technology -- Service management. Part 13: Guidance on the relationship between ISO/IEC 20000-1:2018 and service management frameworks: COBIT Categories: Unclassified documents Drafting begins : 2021-02-01	Drafting
ISO/IEC PWI TS 20000-5,	Information technology -- Service management -- Part 5: Implementation guidance for ISO/IEC 20000-1 Categories: Information management \| Standardization. General rules \| Business \| Company organization and management \| Company organization and management. Other \| ICT \| Information technology \| Information technology. General Proposal begins : 2020-07-07	Proposal
ISO/IEC PWI TS 20000-14 -	Information technology - Service management - Part 14 - Guidance on the application of Service Integration and Management to ISO/IEC 20000-1 Categories: Standardization. General rules \| ICT \| Information technology \| Information technology. General Proposal begins : 2021-07-26	Proposal
ISO/IEC JTC 1/SC 40 N 1133	Information technology - Service management - Part 14 - Guidance on the application of Service Integration and Management to ISO/IEC 20000-1 Categories: ICT \| Information technology \| Information technology. Languages \| Software \| Open systems interconnection. General Proposal begins : 2021-07-26	Proposal
BS ISO/IEC 20000-8	BS ISO/IEC 20000-8 Information technology - Service management. Part 8: Guidance on the application of service management systems for smaller organizations Categories: Unclassified documents Drafting begins : 2015-03-09	Drafting
BS ISO/IEC 20000-7	Information technology - Service management. Part 7: Guidance on the application of ISO/IEC 20000-1 to the cloud Categories: Unclassified documents Drafting begins : 2013-11-15	Drafting
BS EN ISO/IEC 20000-10	Information technology — Service management —. Part 10: Overview and key concepts Categories: Services. Other \| Information technology. General Public comment begins : 2023-10-09	Public comment

Show entries

Reference	Standards description	Status ? The standards development process is divided into chronological stages: Proposal; Drafting; Public comment; Comment resolution; Approval; Published standard.
PD ISO/IEC TS 20000-15:2024	Information technology. Service management. Guidance on the application of Agile and DevOps principles in a service management system Categories: Services. Other \| Information technology. General Published standard begins : 2024-06-07	Published standard
PD ISO/IEC TS 20000-14:2023	Information technology. Service management. Guidance on the application of Service Integration and Management to ISO/IEC 20000-1 Categories: Services. Other \| Information technology. General Published standard begins : 2024-02-01	Published standard
PD ISO/IEC TS 20000-11:2021	Information technology. Service management. Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL® Categories: Services. Other \| Information technology. General Published standard begins : 2021-11-17	Published standard
PD ISO/IEC TR 20000-7:2019	Information technology. Service management. Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013 Categories: Services. Other \| Information technology. General Published standard begins : 2019-07-22	Published standard
BS ISO/IEC 20000-6:2017	Information technology. Service management. Requirements for bodies providing audit and certification of service management systems Categories: Services. Other \| Certification. Conformity assessment \| Information technology. General Published standard begins : 2017-06-22	Published standard
BS ISO/IEC 20000-5:2022	Information technology. Service management. Implementation guidance for ISO/IEC 20000-1 Categories: Services. Other \| Information technology. General Published standard begins : 2022-03-31	Published standard
BS ISO/IEC 20000-3:2019	Information technology. Service management. Guidance on scope definition and applicability of ISO/IEC 20000-1 Categories: Services. Other \| Information technology. General Published standard begins : 2019-08-22	Published standard
BS ISO/IEC 20000-2:2019+A1:2020	Information technology. Service management. Guidance on the application of service management systems Categories: Services. Other \| \| Information technology. General Published standard begins : 2020-08-07	Published standard
BS ISO/IEC 20000-10:2018	Information technology. Service management. Concepts and vocabulary Categories: Services. Other \| Information technology. General Published standard begins : 2018-09-18	Published standard
BS ISO/IEC 20000-1:2018+A1:2024	Information technology. Service management. Service management system requirements. Service management system requirements Categories: Services. Other \| Company organization and management. Other \| Information technology. General Published standard begins : 2024-03-13	Published standard

Show entries

Reference	Standards description	Status ? The standards development process is divided into chronological stages: Proposal; Drafting; Public comment; Comment resolution; Approval; Published standard.
PD ISO/IEC TR 20000-9:2015	Information technology. Service management. Guidance on the application of ISO/IEC 20000-1 to cloud services Categories: Services. Other \| Information technology. General Withdrawn begins : 2021-11-02	Withdrawn
PD ISO/IEC TR 20000-12:2016	Information technology. Service management. Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC® Categories: Services. Other \| Information technology. General Withdrawn begins : 2021-11-02	Withdrawn
PD ISO/IEC TR 20000-11:2015	Information technology. Service management. Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL® Categories: Services. Other \| Information technology. General Withdrawn begins : 2021-11-17	Withdrawn
PD ISO/IEC TR 20000-10:2015	Information technology. Service management. Concepts and terminology Categories: Information technology. General \| Services. Other Withdrawn begins : 2018-09-18	Withdrawn
BS ISO/IEC 20000-2:2019	Information technology. Service management. Guidance on the application of service management systems Categories: Services. Other \| \| Information technology. General Withdrawn begins : 2020-08-07	Withdrawn
BS ISO/IEC 20000-1:2018	Information technology. Service management. Service management system requirements Categories: Services. Other \| Company organization and management. Other \| Information technology. General Withdrawn begins : 2024-03-13	Withdrawn

Message Committee Become a committee member

Committee members

Nominating organizations

Association of British Certification Bodies
Axelos Ltd
B C S - British Computer Society
B T Plc. - British Telecommunications Plc
Capgemini UK plc
CGI - Consultants to Government and Industry
Committee Manager
Deloitte
Fujitsu
ITSMF UK
Lapis Consulting Services Ltd
Ley Hill Solutions Ltd
Marie Curie
Service Desk Institute
Severn Valley IT Service Management Ltd
theUncoding

Liaisons with other committees

Chair - IST/60
Chair – IST/60/3
Individual Capacity - Biometrics, passports & government contracts
Individual Capacity - Education Advisor Expert
Individual Capacity - ISO/IEC 20000 and ITIL Expert
Individual Capacity - Service Architect
Individual Capacity - Service Delivery Management
Individual Capacity - Service Management
Liaison - ISO/PC 343
Liaison - IST/15
Liaison - IST/33
Liaison – ART/1

BSI roles

Committee Chair