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Standards Development
This document provides expectations for assistance dog service providers and assistance dog handlers to protect the interests of all stakeholders. It focuses on the creation of successful assistance dog teams by ensuring transparent and fair eligibility for service, matching applicant beneficiaries with available dogs, thoroughly training the teams to become a partnership and sustaining the team by offering lifetime aftercare support as required.
The purpose of this document is to help create competent and well-functioning teams, maintaining team quality over the years provided that transparency and responsibilities of all stakeholders to one another are met.
Related elements include the following:
- Application
- Applicant
- dog matching
- Team instruction
- Assessing competency of assistance dog teams
- Aftercare
- Taking a dog out of service (including retirement)
- Complaints, appeals and disputes
- General rights
3. Explain the purpose and give a justification for this proposal (max 4000 characters). This text should provide information on technical topics to be discussed. All stakeholders are entitled to consistent and measurable criteria regarding services related to the provision of assistance dogs to ensure the quality of assistance dog team guidance and support. The assistance dog sector is constantly evolving and new types of service models, including owner- trained assistance dogs, exist side by side with traditional service providers. However, most assistance dog handlers today receive their assistance dogs, and associated services, in full collaboration with an assistance dog service provider. Accordingly, this document describes the different stages of service provision between the providing organization and the client, irrespective of whether the service is provided on a philanthropic basis or in exchange for payment.
This standard explicitly respects the right of a person willing and able to train their own assistance dog. As this standard defines the foundations of a competent assistance dog team and the role of the assistance dog handler in making it happen; the concepts can be applied to all assistance dog teams based on individual circumstances and adaptations.
Independent assistance dog handlers can choose to work in collaboration with an assistance dog service provider at certain points during the assistance dog team life cycle.
This document provides expectations of assistance dog service provision which protects the interests of consumers of these services (i.e., disabled people / beneficiaries), providers of these services, and other stakeholders such as transport operators, retailers and funders of services e.g. health insurance providers.
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