Standards Development

Scope

The proposed scope of this part of the ISO 16355 Series is to include descriptions of examples of how the methods and processes for both systems thinking and systems engineering (design, development, deployment, operation, upgrade, decommissioning) of complex systems i.e. those integrating products, software, services, communications, human activity and business models, can synergistically strengthen the QFD methods described in Parts 1 to 9 of ISO16355. This will include the way that these synergies can enhance each phase of the systems lifecycle, including conception, development, production, utilization, support and retirement of systems, and to the acquisition and supply of systems, whether performed internally or externally to an organization.

Purpose

Complex systems integrating products, software, services, communications (local and global internet), human activity and business models are enablers for many consumers, domestic, enterprise and government activities and processes around the world today. The emergence of the internet of things (IoT) enabling consumer product-services, defence communication and asset management systems through to integrated supply networks are just a few examples.

This part of the ISO 16355 standard aims to show how QFD methods, shown in the ISO 16355 series parts 1 to 9 can be constructively strengthened by and integrated with systems thinking and systems engineering methods to achieve products, services, and systems that are effective in addressing essential needs and requirements for key consumers, customers, stakeholders, development organizations and government agencies. In doing this we aim to give guidance on the synergies between the relevant standards and best practices that enhance both the effectiveness and efficiency of product and system innovation, development and management. This will help address on-going problems with many product and system development initiatives.