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Standards Development
This document provides a comparison between ISO/IEC 20000-1:2018 and CMMI V2.0, updating the current document. Service providers can use this comparison as a cross-reference between the two documents to plan and implement an SMS. An organization employing the practices in the indicated CMMI practice areas can conform to many of the associated ISO/IEC 20000-1 requirements.Note this is a revision of a currently published document, ISO/IEC TR 20000-12.
Both ISO /IEC 20000-1 and CMMI have been updated since the publishing of the first edition of ISO/IEC 20000-12:2016. Organizations that use these updated documents would also benefit from a revision to Part 12. The proposed revision has significant market demand based on worldwide use of both ISO/IEC 20000-1 and CMMI-SVC. It will assist service providers interested in aligning their service management system with both internationally recognized frameworks.
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