British Standards Institution

Source:: ISO/IEC
Committee:: IST/60 - IT Service Management and IT Governance
Categories:: Information management | Standardization. General rules | Business | Company organization and management | ICT | Information technology | Information technology. General | Software

Scope

This document provides a comparison between ISO/IEC 20000-1:2018 and CMMI V2.0, updating the current document. Service providers can use this comparison as a cross-reference between the two documents to plan and implement an SMS. An organization employing the practices in the indicated CMMI practice areas can conform to many of the associated ISO/IEC 20000-1 requirements.Note this is a revision of a currently published document, ISO/IEC TR 20000-12.

Purpose

Both ISO /IEC 20000-1 and CMMI have been updated since the publishing of the first edition of ISO/IEC 20000-12:2016. Organizations that use these updated documents would also benefit from a revision to Part 12. The proposed revision has significant market demand based on worldwide use of both ISO/IEC 20000-1 and CMMI-SVC. It will assist service providers interested in aligning their service management system with both internationally recognized frameworks.

Comment on proposal

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How important do you think standardization is in this area? *

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Would you or your organization use the standard? *

Would you or your organization be prepared to participate in the development of the standard or to comment on the draft when it is available? *

Are you aware of any regulation, existing standards and other good practice information in this area in the UK (e.g. Industry codes of practice; company specifications, international or European Standards)? *

Would the development of a standard(s) in this area have a particular impact/relevance to SME, consumer, environmental or societal interests? *

Are you aware of any other organizations to which this proposal may be relevant? If so please provide details below. *

Additional comments on the scope or proposal:

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Discard

Please email further comments to: debbie.stead@bsigroup.com

Standard timeline

1. Proposal

Proposal start date:

18/06/2020

Proposal end date:

21/08/2020

2. Draft

3. Public Comments

4. Comment Resolution

5. Approval

6. Publication

Learn more about the standards development process

Standards Development

ISO/IEC JTC 1/SC 40 N 984, ISO/IEC PWI TS 20000-12 Information technology - Service management - Part 12: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: CMMI-SVC

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