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Find out what cookies we use and how to disable themThis part of ISO/IEC 20000 is a Technical Specification that provides guidance on the relationship between ISO/IEC 20000–1:2018 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000–1, including:
a) an organization that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;
c) an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1;
d) an assessor or auditor who wishes to understand the use of ITIL as support to achieve the requirements specified in ISO/IEC 20000–1.
The correlations provided in this part of ISO/IEC 20000 are for ISO/IEC 20000–1:2018 and ITIL 4.
This is an update of the existing TR ISO/IEC 20000-11:2015 based on the latest edition of ISO/IEC 20000-1:2018 and ITIL 4. It will also move the TR to TS instead.
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