British Standards Institution

Source:: ISO/IEC
Committee:: IST/60 - IT Service Management and IT Governance
Categories:: Information management | Standardization. General rules | Business | Company organization and management | Services | ICT | Information technology | Information technology. General | Software

Scope

This part of ISO/IEC 20000 is a Technical Specification that provides guidance on the relationship between ISO/IEC 20000–1:2018 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000–1, including:

a) an organization that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;

c) an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1;

d) an assessor or auditor who wishes to understand the use of ITIL as support to achieve the requirements specified in ISO/IEC 20000–1.

The correlations provided in this part of ISO/IEC 20000 are for ISO/IEC 20000–1:2018 and ITIL 4.

Purpose

This is an update of the existing TR ISO/IEC 20000-11:2015 based on the latest edition of ISO/IEC 20000-1:2018 and ITIL 4. It will also move the TR to TS instead.

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Please email further comments to: debbie.stead@bsigroup.com

Standard timeline

1. Proposal

Proposal start date:

17/06/2020

Proposal end date:

21/08/2020

2. Draft

3. Public Comments

4. Comment Resolution

5. Approval

6. Publication

Learn more about the standards development process

Standards Development

ISO/IEC JTC 1/SC 40 N 979 , ISO/IEC PWI TS 20000-11 Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks:

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