Scope
This document describes statistical and related procedures along QFD process for new technology and product development with regard to the specific capabilities and characteristics of digitalised products and services. It is not a management system standard.
NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
Purpose
Following the ISO/TC 69/ SC8 Resolution (2019-06-21) Nagoya a new proposed work will be submitted.
Digitalised products and components have become an inevitable part of new products. The development of digitalised products and services is different due to its specific capabilities and characteristics (e.g. intangibility, difficulties regarding quantification of input/output, data protection and security). Hence specific measures must be taken in order to address these issues properly.
Users will receive a guidance how to employ and adapt the current parts of the ISO 16355 series properly.
Comment on proposal
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