Standards Development

Scope

The scope of the proposed standard is a newly additional part (Part 1) of the existing standard as the revision of quality model framework content. Specifically, the proposed Part 1 of ISO/IEC 25010 will contain an overview of quality models and guideline on how to use them in systems and software engineering. The proposed standard ISO/IEC 25010-1, which is a part of multipart standard ISO/IEC 25010 which extends and replaces ISO/IEC 25010: 2011. ISO/IEC 25010:2011 was intended to be used as a reference for quality model framework and quality models as the framework applied. ISO/IEC 25010-1 provides the quality model framework to following intended readers of this document;

a) acquirers: evaluate if the system/software products/data fulfils their value proposition, i.e., meets the expected quality,

b) developers: design, implement, and test the system/software products/data to ensure that it meets the expected quality,

c) testers: verify and validate that the system/software products/data meets the expected quality,

d) project managers: plan, monitor, and control the achievement of the expected quality,

e) independent evaluators: evaluate the system/software products/data with the objective criteria, and

f) service developers and providers: design, implement, and provide the IT services to ensure that it meets the expected quality.

ISO/IEC 25010 consists of following other two parts,

- ISO/IEC 25010 Systems and software engineering Systems and software Quality Requirements and Evaluation (SQuaRE) System and software quality models Part 2: Product quality model

- ISO/IEC 25010 Systems and software engineering Systems and software Quality Requirements and Evaluation (SQuaRE) System and software quality models Part 3: Quality in use model.

Note: This document will describe the overview and usage of SQuaRE quality models as fundamental umbrella information. For those reason, there will be an option to publish this document as freely public available standard and position this as framework of other parts of ISO/IEC 25010.

Purpose

Information systems and ICT products are increasingly used to perform a wide variety of organizational functions and personal activities. The quality of these products, services and systems enable and impact various business, regulatory and information technology stakeholders including direct and indirect users, developers, testers, maintainers, acquirers, independent evaluators, system integrators, implementers, operations engineers, architects, trainers, business owners, auditors, managers, service developers, service providers and the society at large. High-quality information systems and ICT products are hence essential to provide value, and avoid potential negative consequences, for the stakeholders.

Realization of goals and objectives like personally satisfaction, business success and human safety relies on a structured approach to ensure efficiency, effectiveness, satisfaction, risk reduction and resilience while considering critical aspects like health, safety and environment, data privacy and cyber security, as well customer and/or user experience.

Globalization, Consumerization and Industry Convergence has also led to newer needs like Business Agility for which focus on Efficiency, Effectiveness, Predictability, Adaptability, Risk Reduction, Sustainability, and Compliance of information systems and associated ICT products and data has become even more critical.

The complexity of information systems has also increased exponentially with the advent of contemporary digital technologies like Internet of Things, Big Data, Analytics, Distributes Ledger Technology, Robotic Process Automation, Cognitive Machine Learning, Social Media, Mobility, Cloud Infrastructure, Software as a Service, Platform as a Service, Function as a Service (server less computing), and Green IT. This has also led to focus on more and more non-functional requirements FORM 4 – New Work Item Proposal Version 06/2018 and qualities that are critical to modern information systems

Comprehensive specification and evaluation of the quality of information systems, ICT products and their components in accordance with stakeholders' goals and objectives are key factors in ensuring value to stakeholders. This includes qualities related to the ICT product and its components like software and data, as well as the impact the overall information system has on its stakeholders. It is important that we define quality models that provide a structured approach in which quality characteristics of information systems, ICT products and their components can be specified, measured, and evaluated in a way that is commonly understood by all stakeholders, and whenever possible provide specific qualitative feedback and validated or widely accepted quantitative measures that are relevant to a given stakeholder involved in direct or indirect use, evaluation, selection, development, system integration, verification, validation, customization, implementation, maintenance, operations, and management of ICT systems (systems of systems), information systems, ICT products and their components in a given context of use.

This International Standard is useful to related bodies and stakeholders described above in order to make the quality of system and/or system of systems more visible for evaluating the fact of quality. This International Standard is also useful to introduce quality models, their structure and categories, and how they can be used in conjunction with other SQuaRE series standards by people playing various roles in the quality lifecycle to specify, measure and evaluate quality requirements of information systems, ICT products and their components in order to meet the goals and objectives of business and IT stakeholders.

There will be no requirements statements (shall) in this document in order to describe the framework as on overview and its usage guidance information only. Thus, there will be no conformance clause in this document.