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Standards Development
This document specifies requirements for an accessible support service. This includes general information about the products and services, including information on their accessibility.
This document provides requirements for an accessible support service designed so that information and communication can be accessed, understood and used.
Support services include but are not limited to help desks, call centres, technical support and training services. This document applies to support services that are provided digitally or face to face.
NOTE 1 Where relay services are referred to in this document, relay services are a means to communicate in the provision of support services.
NOTE 2 A support service or part of a support service provided directly and those that have been outsourced are included.
This document is applicable for all organisations of all sizes and across all sectors.
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