Standards Development

Scope

This document provides requirements for the presentation of information on and about products and services in visual, auditory and tactile non-digital forms for the sensory channels of seeing, hearing and touch.

The requirements in this document are applicable to:

• Information about the functioning of a service.

• Information about the accessibility of the products used in the provision of the service.

• Information on a product’s functioning.

• Information on a product’s accessibility features, elements, functions, and characteristics.

• Information on the use of the product (on the product itself).

• Instructions for use of a product (not on the product but provided through other means).

• Instructions of products (such as for installation, maintenance, storage and disposal of a product).

• Information provided on a package of a product.

• Information provided in a package of a product.

• Information about some types of transport services.

• Information about consumer banking services.

This document is intended for use by organisations that produce products and or provide services.

NOTE 1 This document can be used by organisations for a wide variety of purposes for the presentation of information.

This document does not apply to information permanently installed in and for the use of the built environment (for instance, signage, alarms and controls), which is covered by EN 17210.

NOTE 2 Where this document is referring to information on and about products and services used in the built environment, it pertains to those that can occur in it but are not a part of it.

This document does not apply to the presentation of information through a digital means by ICT products and services, (for instance displayed on a screen), which is covered by EN 301549.

NOTE 3 Where this document is referring to understandable content presented in non-digital forms, some of the associated requirements can be applicable to content presented in a digital form.