Standards Development

Scope

ISO 9001:2015, Quality management systems — Requirements

1   Scope

This International Standard specifies requirements for a quality management system when an organization:

a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

NOTE 1   In this International Standard, the terms “product” or “service” only apply to products and services intended for, or required by, a customer.

NOTE 2   Statutory and regulatory requirements can be expressed as legal requirements.

This document has been developed to help guide police organizations to meet their intended results by applying quality management practices, as specified in ISO 9001:2015.

This document can assist a police organization demonstrate its ability to consistently provide products and services that meet expectations of interested parties as well as applicable statutory and regulatory requirements. This document can assist a police organization satisfaction of interested parties. This document provides guidance, corresponding to ISO 9001:2015 Clauses 4 to 10.

ISO 9001 contains requirements that can be objectively audited or evaluated. This document includes examples, descriptions, and options that help implement the quality management system in a police organization.

This document also strengthens the quality system with the overall management system of the police organization.This document does not provide definitive interpretations of ISO 9001.

This document is not intended to be used for audit or assessment; an organization would still be assessed to ISO 9001.The requirements from ISO 9001 are generic, as they can be applied by any organization. This document can be used by police organizations of all types, sizes, maturity level service, and geographic location (for example, police stations, border crossings, correctional facilities, civil defence, see 3.1).