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SVS/21 - European Service Standards

Sector: Manufacturing

Categories: Services. General | Services. Consumers | Services. Companies | Certification. Conformity assessment | Purchasing. Procurement. Logistics | Services. Industrial

Overview: Under the Standards Policy & Stategy Committee, is responsible for the UK input into CEN/TC 447 and development of CEN standards in the areas of service procurement, service contracts, performance assessment, terminology, provision of information to customers and customer satisfaction measurement

Committee standards activity

In Progress (3)
Reference Standards description
Status ?

The standards development process is divided into chronological stages: Proposal; Drafting; Public comment; Comment resolution; Approval; Published standard.
New Work Item Proposal - Servitization and advanced services

Categories: Information management | Standardization. General rules

Proposal begins : 2025-01-06 		Proposal
BS EN WI 00447005 "Provision of services - Guidance for organizations which provide lists of prequalified, qualified or shortlisted service providers"

Categories: Unclassified documents

Proposal begins : 		Proposal
BS EN WI 00447004 Servitization for advanced service

Categories: Unclassified documents

Drafting begins : 2025-10-13 		Drafting
Published (4)
Reference Standards description
Status ?

The standards development process is divided into chronological stages: Proposal; Drafting; Public comment; Comment resolution; Approval; Published standard.
BS EN 17371-3:2020 Provision of services. Management of Performance Measurement. Guidance on the mechanism to measure performance as part of service contracts

Categories: Services. General

Published standard begins : 2020-07-28 		Published standard
BS EN 17371-2:2021 Provision of services. Services contracts. Guidance for the design, content and structure of contracts

Categories: Services. General

Published standard begins : 2021-11-18 		Published standard
BS EN 17371-1:2021 Provision of services. Service procurement. Guidance for the assessment of the capacity of service providers and evaluation of service proposals

Categories: Services. Companies | Purchasing. Procurement. Logistics

Published standard begins : 2021-04-12 		Published standard
BS EN 13549:2001 Cleaning services. Basic requirements and recommendations for quality measuring systems

Categories: Services. Industrial | Services. Consumers | Certification. Conformity assessment

Published standard begins : 2020-09-28 		Published standard
Withdrawn (1)
Reference Standards description
Status ?

The standards development process is divided into chronological stages: Proposal; Drafting; Public comment; Comment resolution; Approval; Published standard.
HB 10192:2001 Guide to BS EN 13549. Cleaning services, basic requirements and recommendations for quality measuring systems

Categories: Services. Industrial | Certification. Conformity assessment

Withdrawn begins : 2018-12-05 		Withdrawn