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Standards Development
Sector: Sustainability
Categories: Quality management and quality assurance | Services. General | Environmental management | Services. Consumers | | | Company organization and management. Other | Quality. Other | Energy and heat transfer engineering. General | Home economics. General | Services. Other
Overview: Under the direction of the Standards Policy and Strategy Committee, is responsible for the development and maintenance of standards for customer service in all Business-to-Customer relationships. Subjects include inclusive service provision (vulnerable consumers), online consumer reviews, service excellence, customer contact centres, complaints handling, external dispute resolution, customer-focused codes of conduct, customer satisfaction measurement, network services billing